Please read the following policies carefully to understand the terms, responsibilities, and guidelines applicable to Edyunay World.
The purpose of this Quality Assurance Policy is to establish a framework for ensuring the delivery of high-quality educational products and services by Edyunay. This policy outlines the principles, responsibilities, and processes that govern our commitment to meeting and exceeding the expectations of our users.
This policy applies to all aspects of Edyunay’s operations, including the development, implementation, and support of EdTech products, services, and related processes.
Customer Focus: We are committed to understanding and meeting the needs of our learners. Continuous feedback from learners will be actively sought and used to enhance our products and services.
Continuous Improvement: Quality improvement is an ongoing process. We will regularly review and improve our processes, course curriculum, and delivery to ensure they meet or exceed industry standards and learner expectations.
Employee Involvement: All employees are responsible for quality assurance. We encourage a culture of ownership, where each team member is actively involved in identifying and addressing quality issues.
Transparency and Accountability: We will maintain transparency in our processes and take accountability for the quality of our courses and services. Clear lines of responsibility will be established at all levels of the organization.
Adherence to Standards: We will adhere to industry/authoritative body standards and best practices in course development and delivery. Compliance with relevant regulations and laws will be a priority.
The purpose of this Trainer Recruitment Policy is to establish a comprehensive framework for the recruitment and selection of qualified and experienced trainers for Edyunay. This policy outlines the principles, processes, and responsibilities that govern our commitment to hiring trainers who align with our educational objectives and values.
This policy applies to all aspects of the trainer recruitment process at Edyunay, including job advertising, application procedures, selection criteria, and onboarding.
Educational Expertise: We seek trainers who possess a deep understanding of the subject matter they will be teaching and who stay current with industry trends and advancements.
Pedagogical Skill: Trainers must demonstrate effective teaching methodologies, a commitment to learner engagement, and the ability to adapt teaching styles to various learning needs.
Technological Proficiency: As an EdTech company, we require trainers to be proficient in the use of relevant educational technologies and tools to enhance the learning experience.
Commitment to Diversity and Inclusion: We are committed to fostering a diverse and inclusive learning environment. Trainers should demonstrate an understanding of and commitment to promoting diversity and inclusion in their teaching practices.
Continuous Professional Development: Trainers are expected to engage in ongoing professional development to enhance their skills, stay updated on educational best practices, and contribute to the continuous improvement of our programs.
Job Posting: Clear and detailed job postings will be created, outlining the qualifications, responsibilities, and expectations for the position.
Application Review: Applications will be reviewed by a designated recruitment team to ensure alignment with the specified qualifications and requirements.
Interviews and Assessments: Shortlisted candidates will undergo a comprehensive interview process, including subject-specific assessments, to evaluate their teaching skills, subject knowledge, and compatibility with our organizational culture.
Reference Checks: Reference checks will be conducted to verify the candidate's previous teaching experience and performance.
Onboarding and Training: Successful candidates will undergo a thorough onboarding process, including training on our EdTech platforms, policies, and procedures.
Edyunay is an equal opportunity employer. We actively promote diversity and inclusion and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
All information obtained during the recruitment process will be treated with the utmost confidentiality, in compliance with relevant data protection and privacy laws.
We will regularly evaluate and refine our trainer recruitment processes to ensure they remain effective, fair, and aligned with our educational goals.
This Trainer Recruitment Policy reflects our commitment to selecting highly qualified and dedicated trainers who contribute to the success of our educational programs and the overall mission of Edyunay.
Top Management: Top management is responsible for establishing and communicating the quality policy, providing necessary resources, and demonstrating leadership in promoting a culture of quality.
Quality Assurance Team: The Quality Assurance Team will be responsible for developing, implementing, and maintaining the Quality Management System (QMS). They will conduct regular audits and assessments to ensure compliance with quality standards as per ISO and course certifying bodies.
Development Teams: Development teams are responsible for following established processes, conducting thorough testing, and delivering products that meet or exceed quality standards.
Customer Support Teams: Customer support teams are responsible for gathering customer feedback, addressing issues promptly, and collaborating with development teams to implement improvements.
Product Development: Rigorous testing will be conducted at every stage of product development, including course changes as per universal certifying body standards, training, and implementation. Regular customer reviews and training improvisations will be implemented.
Customer Feedback and Support: Customer feedback will be actively collected through surveys, reviews, and direct communication channels. Support teams will address issues promptly and provide solutions.
Continuous Monitoring and Improvement: Key performance indicators (KPIs) of the trainers will be monitored regularly, and lessons learned from each project will be used to continuously improve processes.
Employees will receive training on quality standards, best practices, and the proper use of tools and methodologies to ensure the consistent delivery of high-quality products and services.
This Quality Assurance Policy will be reviewed annually by top management and updated as necessary to reflect changes in the organization, industry standards, or regulatory requirements.
This policy will be communicated to all employees, stakeholders, and other interested parties to ensure understanding and compliance.
This Quality Assurance Policy reflects our commitment to delivering exceptional EdTech solutions, fostering a culture of quality, and continuously improving our products and services.
At Edyunay, we are committed to delivering exceptional educational experiences to our users. This Refund Policy outlines the terms and conditions regarding refunds for our products and services.
Refund requests will be considered within 10 days from the date of purchase or enrollment.
To qualify for a refund, users must provide a valid reason for their request.
Non-Refundable: The registration fee is non refundable under any circumstance. This fee cover administrative cost and secures your place in the course.
For refund inquiries or assistance, please contact our customer support at support@edyunay.com.
Edyunay reserves the right to update or modify this Refund Policy. Any changes will be effective immediately and communicated through our website.
By engaging with our educational products and services, users agree to abide by the terms set forth in this Refund Policy. We are dedicated to continuous improvement and appreciate your trust in Edyunay.
Thank you for choosing us as your educational partner.
Edyunay World (“the Company”, “we”, “our”, “us”) provides all information, content, products, and services on this website and related digital platforms on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, the Company disclaims all warranties, express or implied, including but not limited to:
We do not warrant that our website, servers, content, or communications sent by us are free of viruses, malware, or other harmful components, or that the operation of the platform will be uninterrupted, secure, or error-free. Temporary service interruptions may occur due to system maintenance, upgrades, or circumstances beyond our control.
All information, content, advice, and materials provided through Edyunay World are intended solely for general educational and informational purposes. While we make reasonable efforts to ensure accuracy and relevance, we make no warranties regarding the completeness, timeliness, or suitability of such materials for any particular purpose or user. Users must exercise discretion and independent judgment when relying on such materials.
The website may contain links to or integrations with third-party websites, tools, or services, including but not limited to external payment gateways (such as Cashfree). Edyunay World does not control, endorse, or assume any responsibility for the content, terms, or operations of such third parties. Accessing or using third-party services shall be entirely at your own risk.
Although Edyunay World employs reasonable security measures to safeguard user data and online transactions, we do not warrant that the website or related systems are completely secure or immune from unauthorized access, cyberattacks, or breaches. Users are advised to maintain appropriate security software and precautions on their own devices.
Participation in any Edyunay World course, program, or training does not guarantee employment, placement, promotion, or any specific job outcome. All outcomes depend on multiple factors including the user’s own effort, skill level, and external market conditions.
You acknowledge that your use of the website, content, and services is entirely at your own risk. Edyunay World shall not be responsible for any damages or consequences arising from reliance on or use of any information, products, or services obtained through our platform.
To the fullest extent permitted by applicable law, Edyunay World, its affiliates, directors, employees, agents, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, data, goodwill, revenue, business interruption, or other intangible losses resulting from:
Edyunay World shall not be liable for any issues, losses, or damages arising out of or in connection with third-party websites, content, or payment gateways (including Cashfree) that are linked to or integrated with our platform. Transactions conducted through such third-party services are governed by their respective terms and policies, and any dispute must be resolved directly with the concerned provider.
While Edyunay World employs secure third-party payment processors for online transactions, we do not control and are not responsible for their operations or any transaction errors, unauthorized access, or data breaches. Users are advised to verify payment details before proceeding with transactions.
In no event shall Edyunay World’s total aggregate liability for any claim arising from or related to the use of our website, products, or services—whether in contract, tort (including negligence), or otherwise—exceed the total amount paid by the user to Edyunay World for the specific service giving rise to such claim.
Under no circumstances shall Edyunay World be liable for any indirect, punitive, incidental, consequential, or special damages, even if advised of the possibility of such damages.
This limitation of liability shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts situated in New Delhi, India.
By using our website, platform, or payment facilities, you acknowledge that you have read, understood, and agree to be bound by the above Disclaimer of Warranties and Limitation of Liability. You further agree that your use of the platform is voluntary and entirely at your own risk.
Effective Date: 20 July 2022
This Policy is applicable and comes into force from 20th of July 2022.
To create and maintain safe work environment, free from sexual harassment & discrimination for all its employees. Establish guidelines as per the guidelines of “The Sexual harassment of women at workplace (prevention, prohibition & redressal) Act, 2013.
EDYUNAY WORLD (hereinafter referred as “Institution”) aims to adopt zero tolerance conduct against any kind of Sexual Harassment or discrimination caused by any employee during their tenure in INSTITUTION towards any other person being an employee of INSTITUTION, Trainee, Trainor, Counselor and Contractor in Company premises or elsewhere in India or abroad.
All employees of INSTITUTION, Trainee and Contractor of the Company.
As per Sec 2 (a)(i) means, a woman, of any age whether employed or not, who alleges to have been subjected to any act of sexual harassment by the Respondent.
Includes person carrying out any work on behalf of INSTITUTION and may have been hired as Permanent, Temporary, Contracted or on Retainer Ship Basis, part-time basis etc., either directly or indirectly or through vendor organization. Including a contractor, whether remuneration or not, whether the terms of employment are expressed or implied and also includes a Co-worker, a contract worker, probationer, Trainor, Counselor or called by any other such name.
Employees or Trainee against whom the complaint has been filed.
Harassment of a Female/Male employee or Trainee consisting of:
a) An unwanted conduct with sexual undertones if it occurs or which is persistent and which demeans, humiliates, or creates an intimidating environment or is calculated to induce submission by actual or threatened adverse consequences and includes any one or more or all of the following unwelcome acts or behavior (whether directly or by implication), as per sec 2(n) of the Act, namely:
b) Any one (or more than one or all) of the following circumstances, if it occurs or is present in relation or connected with any behavior that has explicit or implicit sexual undertones:
A person under the process of admission or duly admitted and pursuing a program of study from INSTITUTION.
Refers to a situation where sexual harassment occurs as a result of an act or omission by any third party or outsider, who is not an Employee or a Trainee of INSTITUTION, but a visitor to INSTITUTION in some other capacity or for some other purpose or reason.
It includes:
Sexual Harassment shall include but not limit to:
A complaint shall be submitted through email to hr@edyunay.com or can be discussed during the meeting with any member of the Internal Committee mentioned herein within 3 months of occurrence of an act of Sexual Harassment.
Any aggrieved Woman employee or Trainee including male Trainee and Trainee of the third gender may submit in writing or online a complaint of sexual harassment at workplace to the ICC, along with supporting documents and the names and addresses of the witnesses, within a period of three months from the date of incident and in case of series of incident, within a period of three months from the date of the last incident.
If the respondent is direct supervisor of the complainant, or person influencing the career growth of the complainant, the reporting structure will be changed till the time the enquiry is completed.
Provided, ICC, for the reasons to be accorded in writing may extend the time limit not exceeding three months, if it is satisfied that the circumstances were such which prevented the person from filing a complaint within the said period.
Friends, Relatives, Colleagues, Co-students, Psychologist, or any other associate or legal heir of the victim may file the complaint in situations where the aggrieved person is unable to make a complaint on account of physical or mental incapacity or death.
Each complaint of Sexual Harassment shall be dealt with utmost confidentiality and urgency by an Internal committee consisting of:
Within 3 working days, the internal committee shall commence Official Internal Enquiry by:
Within 5 working days from the receipt of original complaint, the designated person shall respond in writing to the complainant informing him/her about the initial steps taken by INSTITUTION in order to stop the alleged act(s).
Within 10 days from receipt of the complaint, the Internal committee shall record and accordingly communicate in writing to the complainant and the Respondent, its prima facie findings, upon giving the concerned parties a fair and due opportunity to represent themselves and upon conducting fact finding, truth verification and counseling sessions with persons involved in alleged act(s).
A complaint will be closed no later than one month from receipt of complaint by recording the decisions of the internal committee, accordingly informing to the complainant and the Respondent of the same.
Employees are duty bound to assist in investigative steps, employees’ wholehearted participation shall be mandatory in this regard. Whistleblowers shall be protected from exposure, retaliation or hostility.
Within 2 working days from receipt of prima facie findings or the charges, if the complainant or the Respondent is dissatisfied with the decision of internal committee, she or he may appeal specifying the reasons in writing to CEO.
Within 15 working days from the receipt, the appeal shall be finally disposed of by written communication to the said party. The decision of CEO shall be final and cannot be appealed.
Malicious intent must be clearly established through a separate inquiry. Malicious intent on the part of the complainant shall not be established without any inquiry, in accordance with the procedure prescribed, conducted before any action is recommended.
The ICC shall:
This Policy and Procedure will be reviewed whenever required from the date of implementation. Reviews will be initiated by the HR & Legal Department.
Where changes in employment legislation occur that directly affect this Policy, these will be reflected with immediate effect and communicated through HR.